Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Express delivery is available for select pincodes and takes 2-3 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders above ₹1,999.

Question 3

Can I track my order?

Accepted Answer

Absolutely. Once shipped, you will receive a tracking number via email and WhatsApp. You can also track from your account page.

Question 4

What is the COD advance payment?

Accepted Answer

For Cash on Delivery orders, we require a 10% advance payment at checkout (processed via Razorpay). The remaining 90% is paid at delivery.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery. Items must be unused, with all original packaging and tags intact.

Question 6

How do exchanges work?

Accepted Answer

Request an exchange from your account or contact us. We will arrange pickup of the original item and send the replacement.

Question 7

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Question 8

Are your bags made from real leather?

Accepted Answer

We use premium vegan leather and natural materials. Each product page specifies the exact material used.

Question 9

How should I care for my bag?

Accepted Answer

Wipe with a soft damp cloth. Avoid prolonged sun exposure. Store in the dust bag provided. Do not use chemical cleaners.

Niva

Frequently Asked Questions