1. Overview

Niva (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and billing address — provided when you create an account, place an order, or contact us.

Payment Information: Payment details are processed securely through Razorpay. We do not store your credit card numbers, UPI IDs, or bank account details on our servers. Razorpay is PCI DSS compliant.

Usage Data: Browser type, device information, IP address, pages visited, and time spent on our website — collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use your information to process and fulfill orders, send order confirmations and shipping updates, respond to customer service inquiries, improve our website and services, send promotional emails (only with your consent), prevent fraud and ensure security, and comply with legal obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers who assist in operating our business: Razorpay (payment processing), courier partners (order delivery), Cloudinary (image hosting), and email service providers (transactional emails). These providers are contractually obligated to protect your data.

5. Data Storage & Security

Your data is stored securely on cloud servers with encryption at rest and in transit. We use SSL/HTTPS encryption, secure password hashing (bcrypt), JWT-based authentication, and regular security audits to protect your information. While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to maintain your session, remember your cart, and analyze website traffic via Google Analytics. You can disable cookies in your browser settings, but some features of the website may not function properly without them.

7. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and associated data, opt out of promotional emails at any time, and withdraw consent for data processing. To exercise any of these rights, contact us at hello@shopniva.in.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order data is retained for a minimum of 8 years as required by Indian tax regulations.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.

12. Contact Us

For any privacy-related questions or requests, contact us at hello@shopniva.in or call +91 98765 43210.