Eligibility for Return/Exchange

To be eligible for a return or exchange, the following conditions must be met:

• Unboxing video is mandatory for defective or damaged claims
• Must be reported within 2 days of delivery
• Issue must be clearly visible in the unboxing video

Defective Product

If you receive a defective or damaged product, we offer an exchange (subject to availability). If the item is no longer available, a credit note will be issued instead.

Wrong Product Received

If you receive the wrong product, we will process an exchange based on availability. Alternatively, a credit note option is available.

Return Process

Follow these steps to initiate a return:

1. Send the parcel back to us
2. ₹200 return shipping cost will be adjusted in your next order
3. Upon receipt, we will conduct a quality check
4. After inspection, we will either process the exchange or issue a credit note

Important Notes

Please note the following:

• No returns or exchanges are allowed based on personal liking or preference
• Live images are provided for all products to help you make informed decisions

Cancellation Policy

Orders can be cancelled under the following conditions:

• Cancellation is allowed within 24 hours of placing your order
• No cancellations are accepted after 24 hours
• If your order has not been dispatched, the amount will be carried forward as a Credit Note

Credit Note Policy

Credit notes are issued in the following situations:

• When an exchange is not possible
• When a cancellation is processed after 24 hours
• As an alternative option for wrong or defective products

Important: Credit notes are non-refundable and are valid for 6 months from the date of issue. They can be used to purchase any products from our store.

Questions?

If you have any questions about our returns, exchanges, or refund policy, please reach out to us at connect@shopniva.co.in.